EMX is a multichannel messaging platform that simplifies and streamlines your customer communications -
connecting people with your services when, where and how they want.
With EMX, you can deploy multiple messaging services across your entire business - Customer Care, Technical Support, Fraud and Risk,
Internal Communications, Marketing, Credit Control - and manage them all from a central secure portal.
Each customer touchpoint can have a specifically tailored solution:
- Customer Care using the EMX interactive Web Portal to conduct interactive SMS conversations, provide real-time SMS alerts and send audited Social Media content
- Technical support sending automated ticket update notifications using real-time APIs
- Fraud & Risk using SMS or Voice Biometric two-factor authentication and location-based services to reduce vulnerability
- Internal communications and BCP using internal address lists imported directly or via Active Directory integratioin
- Marketing sending personalised, customer-specific Voice and SMS messages using Batch Messaging and Campaign management tools.
Valuable market intelligence is gained through campaign feedback and Odyssey Analytics
- Credit Control sending customer-specific reminder and call-to-action messages using EMX Batch Messaging and real-time APIs
All communications - regardless of application, business function, communications channel or customer location -
are tracked, centrally collated and fed back to your Business Intelligence systems, enabling you to dynamically assess and
manage your communications.
By delivering consistent access to information and services across multiple communication
channels; EMX improves your customers' overall experience, enhances your brand image and
increases satisfaction and loyalty.