Text Services for the Deaf
The Text Services for the Deaf module provides interactive real-time chat services for the Deaf Community. Forces can decide whether they require people to have pre-registered or whether the service is open to anyone in the community with a mobile phone.
One key advantage of pre-registration is that the correspondant's name and address details are recorded in the Managed Text™ service database, and provided this information is regularly maintained (The Text Services for the Deaf module includes provision for scheduled reminders to registered correspondants), it can be used to personalise the conversation and instead of having to capture key address information, the correspondant can automatically be asked to confirm the provided details prior to proceeding with the conversation.
Schematic of deaf services
Real-time updates as messages are sent and received, just one of many key features.
The message delivery panel updates in real-time as messages are sent and received, and the live message delivery status of each text is displayed along with the text, so that you can tell at a glance whether the message has been received. A operator-configurable option is the ability to colour-code and sort messages by (amongst other things) delivery status, age and priority etc.
Key Features
- Online, text-based or manual correspondant registration mechanisms
- Optional pre-registration and correspondant lookup details
- Configurable auto-replies, e.g. requesting confirmation of correspondant's address details etc
- Fast broadcast to entire registered Deaf community - e.g. neighbourhood watch schemes, alert of known criminal activity in area etc
- Text chats can be between correspondant and individual operator or group of operators
- Fully audited and timestamped for evidence purposes
- Visual and audible message alerts ensure that prompt action may be taken when a call comes in
- Readily extended and customised to work with your existing IT systems and processes
As with all Managed Text for Police Services modules, the Text Services for the Deaf module includes the full set of core Managed Text functionality, including: Per-Cost centre messaging, Security, Management and reporting functionality, Reliable two-way message delivery and support for concatenated text and picture messages.
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