Although your business may span multiple countries and consist of numerous brands and business units, your customers still see you as a single
branded organisation.
With Odyssey, you can get an instant picture of all current and historic communications with individual
customers, across multiple business units and across communications channels.
Odyssey Analytics automatically captures and consolidates all your customer communications across the full range of your customer touchpoints,
and across all communications channels.
With built-in integration support for popular Business Intelligence and CRM systems, Odyssey enables dynamic decision support
based on real-time communications information.
Odyssey is available as an option to the EMX service, and is available in Hosted Cloud, Customer Integrated or Hybrid options.
As well as collating and analysing communications data from your EMX applications and services, Odyssey can also
incorporate data from external sources such as Voice Switch CDRs and call centre applications.